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Frequently Asked
Questions
Get valuable information about our products, features, purchasing process, and more. We're here to help!
Pre-Purchasing Considerations:
Vave probe can be purchased by any licensed healthcare practitioner or facility in the United States permitted to perform diagnostic ultrasound in their state of practice. The device is prescriptive and currently unavailable for use by consumers.
- Your Vave Membership includes a 36-month standard device warranty.
You bet! The Vave Wireless Ultrasound device and app are both completely secure. Our user authentication and passwords follow NIST standards.
Your purchase includes the following:
- Wireless Transducer
- Premium app access for the lifetime of your probe
- 3-year standard warranty
- Vave Cast (cast to multiple screens in real-time)
- Rechargeable battery and charger (can be tabletop or wall-mounted)
- Wrist strap
- Warranty with Vave Care customer support
It also comes with a quick-start guide to get you started right away!
Technology and Specifications
Your Vave probe uses piezoelectric elements — the same industry gold-standard technology used by high-end, cart-based systems. Piezoelectric elements remain the best technology for deeper scanning, reduced noise, and superior image quality.
A wireless ultrasound system is truly portable! It gives you complete freedom of movement during the procedure and the ability to optimally use the probe in hard-to-reach areas. There are no cords to maneuver around your patient and you can cover the entire probe (and your mobile device separately) to reduce exposure to infectious disease. Plus, no more worrying about having the wrong cord adapter!
Nope! Your Vave probe includes its own ad hoc WiFi network so there is no need for you to connect to an external network for imaging.
Vave is compatible with both iOS and Android mobile devices (you can find the app on both the Google Play and the App Store).
No way! The use of Vave’s cloud storage is never required. We won’t force you to share your data and you always have the option of turning off cloud storage (although, sharing and collaboration features that rely on cloud storage will not be available).
You bet! The Vave Wireless Ultrasound device and app are both completely secure. Our user authentication and passwords follow NIST standards.
- Everything in basic
- VaveCloud™ optional unlimited storage
- Secure image sharing and collaboration
- Advanced image management with custom portfolios
- VaveCast™ live screen casting to multiple devices
- EduVave™ educational modules
Maintenance and Ownership
Extremely easy — your Vave Wireless Ultrasound device supports both high and low-level disinfection control. We recommend using Cavi Wipes® for low-level disinfection and Cidex® for high-level disinfection.
Absolutely! Both the Vave probe and rechargeable battery are fully submersible and waterproof.
Extremely easy — your Vave Wireless Ultrasound device supports both high and low-level disinfection control. We recommend using Cavi Wipes® for low-level disinfection and Cidex® for high-level disinfection.
Software Version 2.7.0
- Bug fixes
- Color mode improvements
- DICOM improvements
- Known Issue
Some Android OS 13 devices (e.g., Pixel 4) can occasionally get into a state which prevents the Vave App from auto-joining the probe’s Wi-Fi network. When the App detects this state, then it presents a warning to the user. When this happens, manually disconnect from the local WiFI (pull down from the top, select WiFi and select disconnect).
Please email us at support@vavehealth.com for any suggestions or questions.
