Frequently Asked Questions

Get valuable information about our products, features, purchasing process, and more. We're here to help!

Pre-Purchasing Considerations:

Can I purchase a Vave probe?
Vave probe can be purchased by any licensed healthcare practitioner or facility in the United States permitted to perform diagnostic ultrasound in their state of practice. The device is prescriptive and currently unavailable for use by consumers.
How long is the Vave warranty?
Your Vave Ultrasound carries a 36-month standard device warranty
Will my data be secure?
You bet! The Vave Wireless Ultrasound device and app are both completely secure. Our user authentication and passwords follow NIST standards.
What’s included with my Vave Ultrasound?
Your purchase includes the following:
  • Wireless phased-array ultrasound probe
  • 3-year standard warranty
  • Vave App access for the lifetime of your probe. No extra fees nor recurring subscription costs required!
  • Rechargeable battery and charger
  • Wrist strap
  • VaveCare™ customer support
It also comes with a quick-start guide to get you started right away!

Technology and Specifications

What is the technology behind my Vave Wireless Ultrasound?
Your Vave probe uses piezoelectric elements — the same industry gold-standard technology used by high-end, cart-based systems. Piezoelectric elements remain the best technology for deeper scanning, reduced noise, and superior image quality.
What are the benefits of being wireless?
A wireless ultrasound system is truly portable! It gives you complete freedom of movement during the procedure and the ability to optimally use the probe in hard-to-reach areas. There are no cords to maneuver around your patient and you can cover the entire probe (and your mobile device separately) to reduce exposure to infectious disease. Plus, no more worrying about having the wrong cord adapter!
Do I need WiFi to use the probe?
Nope! Your Vave probe includes its own ad hoc WiFi network so there is no need for you to connect to an external network for imaging.
Which smart devices are Vave compatible with?
Vave is compatible with both iOS and Android mobile devices (you can find the app on both the Google Play and the App Store).3.x application is tested on:
  • Tested Devices for iOS:
  • iPhone 15 (inclduding Pro, Pro Max)
  • iPhone 14 (inclduding Pro, Pro Max)
  • iPhone 13 (Including Pro, Pro Max)
  • iPhone 12 (Including Pro, Pro Max)
  • iPhone 11 (Including Pro, Pro Max)
  • iPad (9th generation)
  • Tested Devices for Android:
  • Huawei P30 Pro
  • Lenovo Tab P12 Pro
  • Samsung Galaxy Tab S7 FE
  • Xiaomi MI 11i
  • Pixel 6
  • System Requirements:
  • iOS Support: Latest 3 major versions of iOS (as of 1/4/2024)
  • IOS 15 – Released September 24, 2021
  • IOS 16 – Released September 12, 2022
  • IOS 17 – Released September 18, 2023
  • Android OS Support: Latest 4 major versions of Android OS (as of 1/4/2024)
  • Android 11.0 – September 8, 2020
  • Android 12.0 – October 19, 2021
  • Android 13.0 – August 15, 2022
  • Android 14.0 – October 4, 2023
Is Vave’s cloud storage required?
No way! The use of Vave’s cloud storage is never required. We won’t force you to share your data and you always have the option of turning off cloud storage (although, sharing and collaboration features that rely on cloud storage will not be available).
Will my data be secure?
You bet! The Vave Wireless Ultrasound device and app are both completely secure. Our user authentication and passwords follow NIST standards.
What is included in the Vave App?
  • B-mode, M-mode, colorflow imaging modes
  • Cardiac, lung, OB/GYN, abdomen presets
  • Measurement and annotation tools
  • Image saving to your local device
  • Secure image export, sharing, and collaboration
  • Advanced image management with custom portfolios
  • DICOM connectivity
  • DICOM Modality Worklist
  • VaveCloud™ optional unlimited image storage
  • VaveCast™ live screen casting to multiple devices
Why won’t my mobile device connect to a probe?
Turn off the VPN if it’s enabled on your mobile device.

Maintenance and Ownership

How easy is it to clean and disinfect the probe?
Extremely easy — your Vave Wireless Ultrasound device supports both high and low-level disinfection control. We recommend using Cavi Wipes® for low-level disinfection and Cidex® for high-level disinfection.
Is the Vave probe waterproof?
Absolutely! Both the Vave probe and rechargeable battery are fully submersible and waterproof.
How easy is it to clean and disinfect the probe?
Extremely easy — your Vave Wireless Ultrasound device supports both high and low-level disinfection control. We recommend using Cavi Wipes® for low-level disinfection and Cidex® for high-level disinfection.
What does the latest software release feature?
Software Version 3.4.41
  • New User Interface
  • Enhanced medical education capabilities
  • Measurement and annotation tools
  • Improved PACS Integration and Modality Worklist
  • Improved stability and performance
  • Bug fixes
Some Android OS 13 devices (e.g., Pixel 4) can occasionally get into a state which prevents the Vave App from auto-joining the probe’s Wi-Fi network. When the App detects this state, then it presents a warning to the user. When this happens, manually disconnect from the local WiFI (pull down from the top, select WiFi and select disconnect).
‍Please email us at support@vavehealth.com for any suggestions or questions.