About Vave
We are on a mission to change the paradigm of healthcare, starting with ultrasound.
Vave Health is a healthcare technology startup based in the Bay Area. Our next-generation wireless ultrasound solution enables faster diagnosis and treatment at the point of care resulting in better patient outcomes. We believe that by working passionately in concert with clinicians and other creators, we will bring the most efficient and effective products to the medical field. Vave is accelerating access to imaging by designing the first wireless ultrasound-as-a-service platform. The low-cost subscription includes a portable ultrasound device, intuitive software, and Vave Health’s customizable educational platform. Our mission is to increase access to innovative imaging, improving the quality of care for those who need it most.
At Vave Health, we are committed to equal employment opportunities. Vave company offers a drug-free work environment to all qualified applicants without regard to race, religion, color, sex, age, national origin, sexual orientation, disability, marital status, veteran status, or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions, and termination.
Open Job Postings
Join our diverse team of innovators to reimagine how health care can be delivered.
Please email your resume and cover letter to info@vavehealth.com to apply and learn more.
Enterprise Sales Director
Compensation:
- Salary: $80k – $100k (depending on experience and location)
- Bonus target: $100k (uncapped commission tied to territory and company performance)
- Equity
Benefits:
- Health Care & Dental Plan
- Unlimited PTO
Purpose & Description
The Enterprise Sales Director (hunter) will work with the Sales, Marketing, and Product teams to drive growth of his/her assigned geography and segments. The ESD will identify new customers and articulate the unique value of Vave Health products and software to healthcare systems and individual clinicians. The ESD will be expected to contribute to the development and implementation of local and national marketing strategies. You’ll be expected to understand the recurring revenue model and influence stakeholders within multiple healthcare systems. The position reports to the Vice President of Global Sales and can be based anywhere in the US, with travel expectations of 40-60%.
Qualifications:
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5 – 10 years’ of senior level success in account management within ultrasound or software related Sales or marketing
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Strong executive presence with exceptional ability to present to C-suite level decision makers
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High ethics and integrity
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Customer focused mindset with proven ability to respond quickly to internal and external customer needs
Director of Customer Experience
Compensation:
- Salary: $100k – $160k (depending on experience and location)
- Bonus targets
- Equity
Benefits:
- Health Care & Dental Plan
- Unlimited PTO
Purpose & Description:
We are looking for a customer obsessed leader to reimagine how we interact with our customers. As part of a high-performance, fast-moving, and collaborative team, your role will encompass all aspects of delivering world class interactions with our customers including creating the vision and providing the initial support while staffing. You’re passionate about supporting customers; acting as their voice and advocate throughout the organization. You’re someone who loves to build, create, and relentlessly improve processes as we continue to grow and scale our commercial team. Reporting to the Head of Commercial, the Director of Customer Experience also works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization supported.
Specific Duties & Responsibilities:
- Establish and implement the strategy for Vave’s end-to-end customer experience (CX).
- Develop the CX roadmap, partnering with clinical, engineering, marketing, and product.
- Build the customer experience vision, standards, and roadmap, in partnership with key cross-functional stakeholders, ensuring solving for customer needs are at the forefront
- Document then automate cradle to grave customer touch points
- Establish infrastructure for us to scale world class customer response
- Monitor trends and escalate concerns to leadership
- Define the quickest and most effective way to answer customers questions
- Establish and monitor CSAT & NPS benchmarking, driving customer surveys and feedback
- Work with marketing team to implement customer-focused marketing (referral program, User Group events, ongoing tips & tricks, etc.)
Time Breakdown:
50%
Project management. For single users the provisioning and delivery are loosely structured at best and should be documented, structured, and eventually automated. This is even more critical for enterprise which will require additional professional services and pricing that should be structured into the contract (ie. what we have done at Touro should be priced into the next educational customer contract. Tactical/strategic now, can move to leading the team.
25%
Customer service support. We are ad hoc today (via email) and need to document, structure, and automate the process. What metrics and drivers. Would provide support today and evolve to scaling/leading the team.
15%
CX insights leader. We are loosely structured today and need to have amazing customer passion as the model for delivering customer care and updates. Could cover everything from initial sales request insights to delivering product and following. It should all reflect our brand.
10%
Social Media support & engagement. Responding to social media messages, inquiries, and customer content.
Basic Qualifications:
- Bachelor’s degree required, MBA degree is a plus
- 10+ years customer service or similar field of experience
- Excellent written and verbal English skills
- Excellent numerical and analytical skills
- Experience with HubSpot automation and CRM management
- Ability to think strategically and develop new techniques or approaches as dictated by the business
- Demonstrated experience of hiring and developing teams
- Strong sense of urgency and ability to work in a fast-paced environment
Preferred Qualifications:
- Previous startup experience
- Previous medical device experience
- MBA
Principal Ultrasound Scientist
Compensation:
- Salary: $175k – $210k (depending on experience and location)
- Bonus targets
- Equity
Benefits:
- Health Care & Dental Plan
- Unlimited PTO
Purpose & Description
The Principal Ultrasound Scientist is responsible for the Vave ultrasound platform IQ performance and development of imaging features & modes from R&D concept to NPI development and validation, aligned with Vave’s go-to-market strategy.
Key focus is on ultrasound system signal chain processing design, algorithms, and implementation for new imaging features/modes and optimizations per priority clinical applications, working closely with Vave’s clinical and engineering teams.
Specific Duties & Responsibilities
- Assume full ownership of the ultrasound sound image quality including signal processing algorithm research and development (TX and RX frontend, beamforming, and backend processing), system performance verification, and clinical image optimization
- Partner with FPGA, FW, and App SW teams in the development of RF/IQ data acquisition and analysis tools to improve the development environment and improve IQ optimization efficiency
- Lead system NPI product development, owning design specifications and verifications that comply with related medical device regulations/standards (FDA, IEC, etc.), and with internal quality management and design control processes
- Drive innovation of advanced imaging modes and features from concept to prototyping, to NPI product implementation and release-to-markets
- Identify innovations and lead R&D projects for inclusion in the product technology roadmap
- Work effectively with core stakeholder functions including product management, hardware, and software engineering, and clinical to deliver the complete and successful Vave product solution
- Enforce design control rigor from requirements/specifications, design reviews & documentation, maintenance of design history, and V&V testing to meet business targets with regulatory compliance
Education
- MS or PhD in Physics, Electrical Engineering, Biomedical Engineering, or other related fields
Experience
- Minimum 6 years focused on advanced ultrasound technology development
- Experience developing medical devices according to FDA and IEC 60601-1 standards is highly desirable.
- Strong understanding of ultrasonic acoustics in human tissues and the relationship to an ultrasound system and imaging performance
Vave Health is committed to equal employment opportunities. The company offers a drug-free work environment to all qualified applicants without regard to race, religion, color, sex, age, national origin, sexual orientation, disability, marital status, veteran status, or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions, and termination.